Priory Translations is committed to providing a high-quality and professional service for our clients. We will do this by:

• Treating you with respect, fairness and honesty
• Communicating with you clearly, effectively and in a timely manner
• Providing accurate and complete information
• Delivering what we agreed by the confirmed deadline
• Keeping your information and documents safe
• Listening and responding to your feedback and using it to improve our services
• Resolving complaints fairly

We will always try our best to get things right first time. However, we recognise that sometimes you may be dissatisfied and that you will want to talk to us about it. If your concern cannot be resolved informally and you would like to make a formal complaint, you can do so by email to info@priorytranslations.co.uk or by writing to Priory Translations, Unit 28, Colbea Colchester Business Centre, 1 George Williams Way, Colchester, Essex CO1 2JS.